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Cell Signaling FAQ

Q: How do I order to get the Exclusive Discount on Cell Signaling Technology products?
A: Simply fill out the online form and submit. We will process your order for you and your items will in most cases be shipped directly to you. If we were to have any questions or require further information we would contact you directly.

Q: How do I know my final cost?
A: NEB.ca is the Canadian distributer for all CST product offerings. Please visit the Cell Signaling Technologies website (www.cellsignal.com) to determine the items you would like to request. Once you know your items go to the NEB.ca webiste (www.neb.ca) where you can see current List Prices. Your final cost will be 15% less of the List Price for all items supplied through NEB Canada online (www.neb.ca). Tax is additional, Shipping is Free.

Q: How does my lab get billed?
A: Billing is dependent on your payment method.
UBC Speed Charts: Your lab will be billed at the end of our billing cycle.
PO#: since they are defined for a specific purchase PO's executed for each order request.

Q: How do I pay with a PO#?
A: PO#’s work differently with different institutions and as such it is hard to answer for all situations. If you are able to generate your own PO# directly without a purchasing dept. involved then do so. This will be easiest. Simply enter the PO# and provide your billing information. If you have to use a PO# issued through your purchasing dept. you or your purchasing dept. will have to fill out the online request form. In this case enter the PO# in the billing information field and upload a copy of the PO in PDF format.

Q: Can I pay by credit card?
A: Yes, we can accept credit card payments but currently do not provide this feature online. To do so please enter “Credit Card” in the billing information field. After submission please contact us by phone (604-822-8060) to provide your payment details. For your security please DO NOT enter any credit card information into the online order request form. 

Q: Do I get an invoice?
A: UBC Speed Charts: When you are billed you will receive an itemized list totalling all your discounted purchases for that period along with the total amount charged to the provided Speed Chart(s).
PO#: In the case of a PO# each request is treated separately and an invoice will be sent to your accounts payable at the provided billing address. Of course, multiple items ordered at the same time with the same PO will be billed on one invoice which will be sent to the provided billing address.

Q: Can my items be shipped directly to me?
A: Typically yes within Canada. If you provide a shipping address we can in most cases have your item(s) shipped directly to you. If you do not provide a shipping address your items will still be ordered and shipped directly to the AbLab where they will be kept until you collect them.

Q: Is Shipping Included?
A: Within Canada Yes.

Q: How long does this take to ship?
A: In stock items typically ship by next day and may be expected typically 1-2 days from shipment. Items that have to come from the U.S. can take longer.

Q: What if I change my mind about my order?
A: Ordering through the AbLab is no different than through www.NEB.ca other than receiving a discount. As such once the order is shipped you will not be able to cancel or make changes. We strongly suggest you review your order before submitting and subsequently the confirmation email you will receive. If you do need to cancel or make changes please contact us immediately at Orders@AbLab.ca. We will certainly do our best to make changes but cannot make any guarantees.

Q: Do you provide ETA's and Tracking info?
A: Currently we are not able to provide this information. However, if there were to be any delays we would do our best to inform you.